ak999 Privacy Protection Policy
This policy clearly explains how ak999 collects, stores, and protects your personal information.
Introduction and Purpose
ak999 (hereinafter referred to as "we", "our", or "the platform") is an online casino platform serving players in Myanmar, offering Live Dealer casino, football betting, slots, and fish shooting games. This Privacy Policy ("Policy") explains how we handle your personal information when you visit the ak999 website, create an account, or use our services.
We encourage you to read this policy carefully. By continuing to use ak999's services, you are considered to have agreed to the terms set out in this policy. If you do not agree, you can contact us through the account management section on the ak999 Login page to close your account, or reach us directly via 24/7 Live Chat.
Types of information we collect
We collect information you provide to us and information generated automatically through your use of the platform. These can be broken down into the following categories —
2.1 Information you provide directly
- Your name, date of birth, contact number, and email address provided at the time of account registration
- Payment details related to deposit and withdrawal transactions (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
- ID documents (copies of national ID or equivalent) submitted for identity verification (KYC)
- Messages and call recordings (with mutual consent) sent when contacting customer service
- Gaming preferences and communication preferences
2.2 Automatically Collected Information
- IP address, browser type, and device data
- Website visit logs, game history, session duration and activity time
- Data collected from cookies and similar tracking technologies
- Payment dispute records and deposit/withdrawal records
2.3 Information Received from Third-Party Sources
- Service providers we engage for financial protection and anti-money laundering (AML)
- Services that assess player wellbeing and responsible gaming limits
How we use your information
We use the information we collect only for the following purposes—
Account management and security
To verify player identity, prevent players under 21 from accessing the platform, and protect accounts from unauthorized access.
Payment processing
To process deposit and withdrawal requests, carry out anti-money laundering (AML) checks, and block potentially fraudulent activity.
Customer service
To log and resolve player issues while providing 24/7 Live Chat and email support in Myanmar language.
Platform improvement
Used for analytics to improve service quality, expand the game selection, and enhance the player experience.
Responsible gaming checks
To monitor player gaming patterns and support self-imposed limits when signs of at-risk gaming appear. Read more on the Responsible Gaming page.
Data retention and deletion
ak999 will not retain your personal data beyond what is necessary. Retention periods are as follows—
- For the full duration your account is active — all account-related data is retained
- At least 5 years from the date of account closure — financial records and KYC records are retained for the legally required period
- 1 year from the date a dispute or chargeback is resolved — transaction-related records
- Cookies and browser logs are retained for 13 months
Data past its retention period is securely deleted or anonymized.
Sharing with third parties
ak999 never sells or rents your personal data to third parties. We share data only in the following cases—
Service Providers
Companies we engage to perform services on our behalf (e.g. payment gateways, IT security providers). They may only use your data for the purposes we authorize and are bound by confidentiality agreements consistent with this policy.
Legal obligations
Data may be shared with legal authorities under court orders, legal investigations, or lawful requests related to anti-money laundering regulations.
With your consent
Your personal data may be disclosed with your consent, and that consent may be withdrawn at any time.
Cookies and tracking technologies
Our website uses cookies and similar technologies. These include—
Essential Cookies
These are essential for the platform to function properly, to maintain login sessions and payment sessions. Disabling these cookies will prevent the platform from working correctly.
Preference Cookies
These save your language and display preferences. They can be disabled through your browser settings.
Analytics Cookies
These help us understand traffic patterns and how our services are used, so we can improve the platform. The data collected is processed in a non-identifiable form.
You can control cookie permissions through your browser settings. However, please note that disabling certain cookies may make some platform services unavailable.
Personal Data Security Measures
ak999 uses up-to-date technology and structural security measures to protect players' personal data—
SSL Encryption
All data transmitted between players and our servers is protected with TLS/SSL encryption.
Database Protection
The database storing players' personal data is access-restricted and kept in a secured location.
Access Control
Staff can only access personal data relevant to their role, and every access is logged.
Regular Security Audits
Regular audits are conducted to proactively identify and close security vulnerabilities on the platform.
However, we want to be clear that no digital platform can guarantee 100% absolute security. We also encourage players to use a strong password and, where possible, to enable two-factor authentication.
Players' Personal Data Rights
Every player has the following rights regarding their personal data—
Right to Access
ak999 will provide, within legal bounds, information on what personal data has been collected and stored about a player upon request.
Right to Rectification
You can request corrections to inaccurate or incomplete personal data via 24/7 Live Chat or by emailing [email protected].
Right to Erasure
You can request deletion of your personal data, as long as it does not conflict with any legally required retention obligations.
Right to Restrict Processing
You can request that processing of your personal data be restricted, and we will act accordingly in compliance with the law.
Right to Portability
You can request that personal data you have provided be sent to you in a readable format.
Requests relating to these rights can be submitted by emailing [email protected] or via 24/7 Live Chat. We will handle all requests as quickly as possible.
Under-21 Protection
ak999 is a platform that allows only players aged 21 and above. We do not intentionally collect or store personal data from anyone under 21. If we discover that personal data from an individual under 21 has been collected, we will delete it without delay.
If parents or guardians suspect that their child or ward has been accessing our services, we encourage them to notify us immediately at [email protected].
How This Policy Will Be Updated
ak999 reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page and the "Last Updated" date will be revised accordingly.
For major changes, players may be notified at their registered email address. Continued use of the platform after changes are published will be considered as acceptance of the updated policy.
If you have any questions about this policy, contact us at [email protected] or reach our Myanmar-language support team directly via 24/7 Live Chat. You can also visit ak999 Login.